1. Who we are
This website (brabusburger.com) and the Brabus pages on Facebook, Instagram and WhatsApp are operated by the business registered under the name وليد خالد عبدالعال عبدالرحمن, trading as “Brabus” (برابوس), which is responsible for your data under this policy. This policy explains what we collect, how we use and protect it, and your rights.
2. Information we collect
- Order details you enter at checkout: name, phone number, delivery address, notes and the items ordered.
- Messages you send us on Facebook Messenger, Instagram or WhatsApp and their content (text, voice or images), plus your platform account ID and display name.
- Data stored on your device only: your cart, addresses, order history and language are kept in your browser (Local Storage) and are not sent to any server of ours.
- We do not collect payment card data; payment is cash on delivery.
3. How we use it
- To prepare and deliver your order and contact you about it.
- To reply to your messages and questions on our pages.
- To improve our service and menu.
- To comply with applicable laws of the Arab Republic of Egypt.
4. Automated replies
We may use an AI-powered assistant (the Opilot platform) to reply to your messages on Facebook, Instagram and WhatsApp on the restaurant's behalf. Your message content is used only to understand it, reply and record your order. Prices and totals are calculated from our approved menu, and you can ask to talk to a person from our team at any time.
5. Sharing
We do not sell or rent your data. We share it only as needed with: Meta platforms (Facebook, Instagram, WhatsApp) when you message us there, under their policies; the provider of the messaging assistant, to process messages; whoever delivers your order (name, phone and address only); and authorities when required by law.
6. Cookies and storage
This website does not use advertising cookies or trackers. It uses your browser's local storage only for your cart and preferences, and loads fonts from Google Fonts. You can clear your device data at any time from the Data Deletion page.
7. Retention
We keep order and message data as long as needed to fulfil orders, provide customer service and meet legal obligations, then delete or anonymize it.
8. Your rights
You may access, correct or request deletion of your data and object to its use. Email info@brabusburger.com or call +201124891718; deletion steps are on the Data Deletion page.
9. Children
Our services are not directed to children under 13 and we do not knowingly collect their data.
10. Security
The website is served over an encrypted connection (HTTPS) and we take reasonable measures to protect data from unauthorized access.
11. Changes
We may update this policy; the last updated date is shown at the top of the page.
12. Contact us
وليد خالد عبدالعال عبدالرحمن, 2 ش التلول المطل على شارع يوسف السباعى، السيدة زينب، القاهرة 4263005, Egypt — +201124891718 — info@brabusburger.com